Introduction of output management system and migration of over 2,000 templates


Our customer, a major accident insurance company, generates more than 6 million business-related paper documents per year based on approximately 2,000 document templates. The existing output management systems (OMS) for batch and individual correspondence were partly "end-of-life" and were needing to be migrated to a new, central OMS to reduce overhead and operating costs. Document templates also needed to be consolidated and migrated.

Inacta services

Inacta was responsible for the project and provided the project management as well as the majority of the project team. This included setting up the project, including planning, staffing the replacement program as well as the provision of appropriate methodology and software support for the specification of all document templates to be implemented (Inacta specification framework).

Due to the specification of the document templates, the number of more than 2,000 existing ones could be consolidated to less than 1'000. Subsequently, Inacta supported the customer in the conception of a logical architecture for the document templates. This was implemented along a standardized development process. The large number of templates was developed more efficiently while maintaining quality. In order to be able to realize early pre-tests, specialist projects were closely involved in the development process.

Inacta provided additional resources for the preparation and implementation of the rollout. Even after the successful rollout, users were still supported by Inacta which ensured stable operations in the further progression of the project.

Inacta also helped the client develop architectural guidelines for the new, centralized OMS and operational processes.

Benefits for the customer

The introduction of the OMS platform as well as the migration of the templates was implemented in a timely manner.

In addition to the primary project objectives, the customer's employees were trained as part of the project and essential artifacts (guidelines for template development and specification, building block authenticity, etc.) were created.